Blackfist666 / 个人资料
Blackfist666
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![Lorenzo Ballanti Moran Lorenzo Ballanti Moran](https://c.mql5.com/avatar/2023/4/643880ab-6bfa.jpg)
Lorenzo Ballanti Moran
2023.06.29
Dear valued client, I want to express our understanding for any frustration you may have experienced and I'm here to provide clarification. At no point have we discontinued your account. The administration of Copy Trading lies in the hands of MQL5, not JBH. We want to reiterate that JBH doesn't work with Copy Trading; our service is unique and distinct from what is offered on MQL5.com. With hundreds of accounts registered with MQL5.com, you'll notice none are followers of copy trading. This is a reflection of the distinctiveness of our service offering. MQL5.com necessitates a minimum fee of $30 for account registration, an aspect we have no control over. We understand this puts us in a position where our trades may be copied by users. Our adoption of this system is purely for transparency - we wish for our clients to have visibility into their accounts and to perform analysis as needed. I truly regret to hear that your experience fell short of your expectations. However, I assure you that the circumstances were not a result of any actions on our part, but rather the systemic processes in place at MQL5.com, which mandates our trades to be copied for a minimum of $30. In light of this, if possible, we would like to extend a $30 refund to you. We believe it's fair to rectify a situation that was prompted by a system outside of our control. We are here to work with you and appreciate your understanding in this matter. Best Regards.
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