How to unlock this request? It' about 1 week the system is locked!

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WE ARE PROCESSING YOUR DATA

It can take up to 1 working day

  • Company details

    icon

    sinaptica srls

    Reg number: 10541641212Country: Italy
    Company dataPending
 
Claudio Gargiulo:

WE ARE PROCESSING YOUR DATA

It can take up to 1 working day

  • Company details

    sinaptica srls

    Reg number: 10541641212Country: Italy
    Company dataPending

Hello and Welcome! What exactly are you aiming to achieve?
(note: your pic/screen is not readable)

 

Hi,


   I'd like to register Sinaptica srls as Company Seller. I'd like to give the document (attached file) as proof I'm the CEO of Sinaptica. But I don't know how to interact with Metaquotes because the ticket is in pending status for a week, and I can't open a new request!

Please help me to overcome the issue!

Best

 
Claudio Gargiulo #:

Hi,


   I'd like to register Sinaptica srls as Company Seller. I'd like to give the document (attached file) as proof I'm the CEO of Sinaptica. But I don't know how to interact with Metaquotes because the ticket is in pending status for a week, and I can't open a new request!

Please help me to overcome the issue!

Best

First you register as a private seller and then you send your company details to the Service Desk and your company will show in your seller's registration details.

 

Yes I know the procedure and I just did!

The problem is that the ticket is in pending (attached image), they requested other documents to proof I am the owner or the ceo. After 48 hr the ticket was closed, but rhe request is still in pending, so I can't attach the document (attached zip) as proof I'm the ceo.

I just attached the documents to this chat!


I don't know how to unlock this situation!


best

 
Claudio Gargiulo #:

Yes I know the procedure and I just did!

The problem is that the ticket is in pending (attached image), they requested other documents to proof I am the owner or the ceo. After 48 hr the ticket was closed, but rhe request is still in pending, so I can't attach the document (attached zip) as proof I'm the ceo.

I just attached the documents to this chat!


I don't know how to unlock this situation!


best

Only the Service Desk can help with all that, open another ticket, send another message, we can't do anything here.

 

ok, but the problem is that I can't open another ticket because is still locked in pending!

I don't know how to do! It's incredible!


best

 
Claudio Gargiulo #:

ok, but the problem is that I can't open another ticket because is still locked in pending!

I don't know how to do! It's incredible!


best

There was a ticked opened for you, but you did not reply in it - https://www.mql5.com/en/users/cgargiulo70/servicedesk/328981

 

There is a way I can reply to the opened ticket #4936369, reachable at the link?

https://www.mql5.com/en/users/cgargiulo70/servicedesk/328981
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