All price calls return "None"

[Artex]

Hello everyone,

I have a working code, having tried it on other computers than mine. Just on my computer, despite using the same api in the same version, price calls don't work. Exemple:

mt5.login(login, password, server)
account_info = mt5.account_info()
print('login: ', account_info.login)
print('balance: ', account_info.balance)
print('equity: ', account_info.equity)
print(mt5.symbols_total())

> show good information But:

print(mt5.symbol_info_tick("EURUSD")._asdict())

> None

Can i get some help please? Thanks in advance

[Fernando Carreiro]

On future posts, please use the CODE button when you insert code.

[Alain Verleyen]

Artex:
Hello everyone,

I have a working code, having tried it on other computers than mine. Just on my computer, despite using the same api in the same version, price calls don't work. Exemple:

> show good information But:

> None

Can i get some help please? Thanks in advance

The solution is in the link to the documentation.

[Artex]

What do you mean? I do indeed import the metaTrader5 API as mt5, so it's normally connected, a print(mt5.__version__) returns 5.0.44 by the way

[Alain Verleyen]

Artex #: What do you mean? I do indeed import the metaTrader5 API as mt5, so it's normally connected, a print(mt5.__version__) returns 5.0.44 by the way

What I mean is pretty clear : read the documentation, did you ?

[Artex]

Alain Verleyen #: What I mean is pretty clear : read the documentation, did you ?

Yes I did, and as I said my code is working. By installing the same dependencies between my computer and that of a friend, my code works for him and not for me.

Just, on my computer all price calls return "none".

[Alain Verleyen]

Artex #:

Yes I did, and as I said my code is working. By installing the same dependencies between my computer and that of a friend, my code works for him and not for me.

Just, on my computer all price calls return "none".

Sorry I had misread about your issue.

a print(mt5.__version__) returns 5.0.44 by the way

I have 5.0.45, try firstly to upgrade MT5 package.

If the problem persists, use last_error() to get more information :

print("symbol_info_tick() failed, error code =",mt5.last_error())

[Artex]

Alain Verleyen #:

Sorry I had misread about your issue.

I have 5.0.45, try firstly to upgrade MT5 package.

If the problem persists, use last_error() to get more information :

The problem is that even with the same version of api on computer friend, the code don't work, but when i come back home i'll try to update my api version.
However, there is no real error by using the api, like as i said, the api just return a NoneType object. So the problem it's difficult to resolve without any error.

[Alain Verleyen]

Artex #:

The problem is that even with the same version of api on computer friend, the code don't work, but when i come back home i'll try to update my api version.
However, there is no real error by using the api, like as i said, the api just return a NoneType object. So the problem it's difficult to resolve without any error.

So we are back to the documentation :

Return Value

Return info in the form of a tuple. Return None in case of an error. The info on the error can be obtained using last_error().

There is an error, it will help to know why symbol_info_tick returns 'None'.

[Artex]

Alain Verleyen #:

So we are back to the documentation :

There is an error, it will help to know why symbol_info_tick returns 'None'.

the error code are "error code = (-4, 'Terminal: Not found')", but it's strange because when i start my code the terminal MT5 open

[Alain Verleyen]

Artex #:

the error code are "error code = (-4, 'Terminal: Not found')", but it's strange because when i start my code the terminal MT5 open

RES_E_NOT_FOUND

-4

no history

Error -4 means there is no data. Is the symbol available and selected ?