Cannot log in to MQL5 from inside terminal

[BenniFX]

Using the same credentials as web platform, I continue to get the message incorrect username/ password

I have reset the password, and still to log into MQL5 from inside the terminal isn;t working... I use the same for MT4 and am logged in without problem?

Do I need a different USername for MT5? I'm not usually a dummie when it come to tech, but I'm stuck here?

(yes I have also edited uN & PW in Tools>> Options>>Community)

[Sergey Golubev]

As far as I understand -

• your login to Community tab is bennibtc2 (because the link to your profile is https://www.mql5.com/en/users/bennibtc2);
• as to password so it should not be email (email is not password).
  

[Sergey Golubev]

Besides, there is one summary post (post #1 ) where I collected some possible reasons of this issue.