How do I contact the helpdesk? - page 9

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For the third day in the mobile app, the news in Russian is unreadable: signs instead of letters. I have metatrader 4, android 11. Fix the problem.
 
ma05:
For the third day in the mobile app, the news in Russian is unreadable: signs instead of letters. I have metatrader 4, android 11. Fix the problem.

Which server/broker is the terminal connected to?

 
Rashid Umarov:

Which server/broker is the terminal connected to?

Roboforex broker, roboforex pro server, same on roboferex demo pro
 
ma05:
Roboforex broker, roboforex pro server, same at roboferex demo pro

Try contacting him

 
Rashid Umarov:

Try contacting him

I did, they say they're not the developers of the app. They gave me a link to you
 
Rashid Umarov:

Try contacting him

So can you fix it?
 
ma05:
I have contacted them, they say that they are not the developers of this application. They gave me a link to you

You don't know what they're saying. Write to servicedesk, please.

Provide all the details - phone model, OS version, account connection details.

You can't solve the problem in a general way.

 
Rashid Umarov:

You don't know what they're saying. Write to servicedesk, please.

Provide all the details - phone model, OS version, account connection details.

You can't solve the problem in a general way.

Confusing forum, who am I writing to?
 
ma05:
Confusing forum, who am I writing to?

You are on a forum, a technical forum. It is customary to provide all technical details here

*** - phone model, OS version, account details


To write to ServiceDesk - go to your profile and you will have a menu on the left:


 
Vladimir Karputov:

You are on a forum, a technical forum. It is customary here to provide all technical details


To write to ServiceDesk - go to your profile and you will have a menu on the left:


I don't have it on the menu
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