Cannot withdraw my funds and Support Team is not responding since Friday - page 2

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Ana Nuti Schera #:

to understand exactly what happend .

Automatical send me that message and now i need to wait to check someoane and solve this problem ?

that you want to say ?

Yes.

 
I can't withdraw my fund since I added money to my account and support never replied! 

Please help
 
Jeffery Ewohime #:
I can't withdraw my fund since I added money to my account and support never replied! 

Please help

You can't withdraw non-earned funds.

 
Hey everybody, bear in mind: MQ is not a bank! It has no license for that and it must not act as a bank! So money transfers to MQ and again away from MQ cannot be executed like a bank does. Read the rules (in advance!) and be patient you'll get your money.
 
Jeffery Ewohime #:
I can't withdraw my fund since I added money to my account and support never replied! 

That is not true.

You got a reply from support on the same day and you do not reply back since June!

https://www.mql5.com/en/users/one4thestart-gmail/servicedesk

Today you created another ticket and got a reply in less than 3 hours. And still no reply back from you.

 
Eleni Anna Branou #:

Yes

This morning my account was approve so my bad was i open some ticket but when i get automatical message i was thinking that was the answer and every time i close request  . 

that was the problem . thx for chat with me 

 
Please can you enable my withdrawals to my account my checking account I'll send you guys updated banking information so you guys can manually link it to my withdrawal so I can start with drawing my funds thank you
 
Girard Jackson #:
Please can you enable my withdrawals to my account my checking account I'll send you guys updated banking information so you guys can manually link it to my withdrawal so I can start with drawing my funds thank you
If your question is related to your broker so ask your broker for support.

If it is about this mql5 internet portal (if you deposited fund to your forum profile) so read the information below:


Forum on trading, automated trading systems and testing trading strategies

withdraw with paypal

Sergey Golubev, 2020.09.09 16:16

According to this article (Payments and payment methods):

Please note that only the earned amount can be withdrawn.

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Withdraw from account

Warning: withdrawals can be restricted by certain conditions.
Problem Solution
No earned money on the account Start earning with MQL5.community services
Withdrawal is allowed not more often than once per twenty-four hours Wait for twenty-four hours and try withdrawal again
No Verified User status Complete a few simple steps to Register as a Seller
Financial operations are blocked Please contact Service Desk to solve this problem

Please note that only the earned amount is available for withdrawal.


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