cant login to mql5 on my meter trader 4 platform

[Ben Blackburn]

hello guys please can somebody help me....

i cant log into my mql5.community on mt4..... just comes up with authorization failed in the journal bit ? putting my username in and password exactly as i do on mql5 website ????

[Sergey Golubev]

Make sure -

• that you have Internet Explorer the latest version installed on your PC (I am having version 11);
• that you are using the latest build of Metatrader,
• that you are login to Community folder using your login - not your email (your login is benblackburn-hotmail.co).
• that your password is less than 10 characters (if your password is 10 or more characters - change this password; read this thread for information).
  

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1. "authorization failed" issue solving #1
2. possible fixing #71 and #80
3. product is purchased but not downloaded yet https://www.mql5.com/en/forum/333647
4. all possible options and about what to do: post #9
5. how it was solved: post #13