I've always been a ICMarkets customer, I liked their services and advised many others to open accounts with them. I lost like $5,000 with ICMarkets over a period of time and stopped trading with them in 2017 when they tried to rip me off with an additional $440 so be careful guys that this doesn't happen to you too, read the attachment containing the chat transcript with their live online support on 8-May-2018 :
IC Markets do not have Negative Balance Protection.
Dear Mr. Todorovski,
If we want to put it in another words, the "Balance" we're talking about here is the client's balance.. our balance !
This rephrases to "Client's Protection" !
Actually do you really believe that the "MT4 server platform" that they're using does not have this built-in option? Well if you do then you're wrong. Can you even imagine how much they're ripping off people with this option turned off forcing us into a negative balance and dragging us to deposit against our will.. it's in the millions for sure.
Even let's presume they really don't have this option, is it that hard and costy to implement it into the system to protect the client's balance?? all smaller brokers have it, actually I never heard of it except with ICmarkets.
If you're happy that they match the negative balance deposits with 1:1 you should think of it that way instead:
When you make a 'negative' deposit, it is REAL money gone from you against your will, when they make a deposit to your account it's worthless it's not even money just some fake numbers that they punch on the keyboard knowing that you're gonna loose everything soon, afterall who takes money from forex.. so even if they match you with 1:3 they will still be profitable.
Increase of balance = Increase of lot size = Bigger losses
Ask yourself this question, if the guys are really honest then why not zero this negative balance and let the clients freely deposit as they like?
Anyway those are their house rules, take it or leave it.. we understand that. I just wanted to light up on the subject so people understand this ugly trick they're doing.
That is strange indeed. If it's 50% margin requirement, their system should have kicked in. They said it's automated, so even an automated system should close it off with a positive balance due to 50% margin requirement. Unless if that trade that was closed off was a huge lot, and when it kicked and it auto close, the next auto close was in negative. How big was the lot size of your trades do you remember? Then if it was multiple trades with lots of lots, it'll all add up.
Their system does not kick in, they keep you drag into a negative balance, stop your account until you pay this negative balance and if you complain they reply: Sorry we don't have a Negative Balance Protection.
That's it. either you pay what they dragged you in or you can't trade on ICmarkets anymore.
There are no huge lots involved neither many open lots as you think, just a normal low lot trade.
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