Signal connected but my account does not trade it - page 3

 
Eleni Anna Branou #:

I just checked 'your' signal and got this... that explains a lot.



Wow! I did not see that. But my money is transferred for this month. What happens with running subscriptions in that case? So I should ask for a refund?
 
UlrichG #:
Wow! I did not see that. But my money is transferred for this month. What happens with running subscriptions in that case? So I should ask for a refund?

You've probably subscribed and happened right afterwards.

Contact the Service Desk about it.

 
Eleni Anna Branou #:

You've probably subscribed and happened right afterwards.

Contact the Service Desk about it.

Okay. I would expect that a running and paid subscription would still work. 
Thank you very much for your help!
 
UlrichG #:
Okay. I would expect that a running and paid subscription would still work. 
Thank you very much for your help!

No, when a signal is not available for new subscriptions, it is suspended for current subscribers too.

This usually happens due to large drawdown, higher than 1:500 leverage or other signal provider's personal or verification reasons.

 
Eleni Anna Branou #:

You've probably subscribed and happened right afterwards.

Contact the Service Desk about it.

Thanks, that worked, I have got a refund.
Reason: