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The bought EA cannot be refreshed in the platform market.

The bought EA is displayed in MQL5, and it cannot be refreshed after login in the platform market. What is the general reason for this, is it the server delay or other reasons? Does anyone know

The official Ea bought shows deduction, but there is no EA in the purchase

In the official mql5, there is no EA, and it shows that the charge has been deducted. Why is it not in the purchase? Who knows what is the reason? I asked the service desk, but Zhan Shi did not reply to me. Anyone who is enthusiastic sees to help me, I use UnionPay to operate