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how to seek a refund for a signal that I subscribed

I subscribed to a signal which traded for a few days and went bust and since then has been dormant. How can I claim a refund on the same

Cannot copy signal as the symbol is different.

I have subscribed to the signal which trades in GOLD# (from XM Brokers), while my account is with ICMARKETS and their representation for Gold is " XAUUSD ", none of the trades are getting copied into my account for this reason. Is there a solution to this problem