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Newbie need help

Hi, i need help cause each time i order, it's always come out signal timeout message. what does it means? is it related with connection, as i know the connection is ok? is the proble in client or in server? many thank's

timeout message

hi, i have problem with my order, timeout message signal always out each time i sell/buy. what does it means? and what happen? cause my connection is ok and spread normal. what should i do with my brokerage? thank you