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How can I fix my FTP error for AutoSync with my Edgewonk?

Dear traders, Since last week the FTP connection between MT5 and my Edgewonk keeps failing. Although my logins all seem correct, although I don't have an active firewall and/or VPN. Edgewonk helpdesk tells me they don't see/register any login activity from my MT5 server whatsoever. Although I work

2

FTP connection error - server down?

Hi, Since last Wednesday I lost the FTP connection and since then all attempts to connect fail. Edgewonk Journal-helpdesk confirms and tells me they don't register any connection attemps from MT5. I don't have a VPN or firewall active. Today my friend checked and tells me the server is down? I need