Your question is not clear, If you bought your said EA then click Profile and left side you can see Purchases click it and you can see your all purchased items if not means you failed to buy.
If in Purchases you can see a item then open MT4 and login to community Tools>Options>Community
Now click Market from MT4 bottom and in Purchased you can see your all items and click to install
I tried to answer your question but still your words not clear .
Login to MQL5,com from MT4 ... Tools >>> Options >>> Community >>> Login from there ...
At the bottom for your MT4 ... Market >>> Purchased ...
If you find your EA/Indicator, follow the simple steps to download it, if you didn't, this means
something went wrong (rarely!).
To prevent complications, always buy products from MT4 itself for easier steps.
Good luck ...
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i bought EA from market
mql5.com order number: 190290036
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You have sent a payment of 15.00 USD to mql5.com.
they got my money i did not get anything i donot know whom to turn to
how do i get my complex Trailing EA as i paid for it but do not get anything
or i will have to call to c/c to cancel purchase if i do not get anything.