Unable to log in to MQL5.com website due to unable to receive Auth code to mobile (no static IP address available)
Hi all.
I have a MQL5.com website login issue that has become very frustrating, so any and all help is appreciated. I even had to start this new MQL5.com registration just so I was able to log in to this support forum and seek assistance.
For many years I have had an mql5.com account, and in all that time I have never had an issue logging in.
But this morning when I tried to log in I get a Code Verification page asking me to input the Authorization code that was sent to my mobile device. The trouble is I am not receiving any authorization codes whatsoever.
This is the message I am seeing when I try and log in:
You have been redirected to this page because authorization only from allowed static IP addresses is permitted in your Profile.
If you authorize from an IP address that is not specified in your list, you will have to enter the confirmation code submitted to your MetaQuotes ID. Enter the code that you have received in the mobile terminal and click Confirm.
The confirmation code is sent via a push message to the mobile terminal having MetaQuotes ID specified in your Profile. You need Internet connection to receive push notifications.
- I tried resetting my password, which didn't work.
- I checked app permissions on my mobile device, they are all correct.
- I tried using the chat Bot (Service Desk), but that just goes around in circles with no options available that are specific to my problem.
- I have searched high and low on the web trying to find others who have a similar issue.
What is even more confusing to me is I can access my MetaTrader platform perfectly fine, I can all see my paid indicators sitting there, I can update them etc, and I can receive push notifications to my mobile device from the platform. It is just the website login that is the issue.
I am now at risk of losing a lot of valuable data that I have saved over the years, so I really need to know how to regain access to my account.
Thanks in advance to anyone who is able to offer some help here.
Kirk
Did you switch the device from the one which you originally set up your mql5.com profile? The warning that you received alludes to that. Maybe you switched cell service carriers, or your phone operating system updated? If possible, go back the original device.
Hi Ryan.
I have been successfully logging in on multiple devices (one laptop and 1 desktop) over the last five years or so, no issues until today on my laptop.
I have not tried logging in from my desktop, which is currently packed away. I will try that later this week and update the thread here. Thank you for the suggestion.
Did you switch the device from the one which you originally set up your mql5.com profile? The warning that you received alludes to that. Maybe you switched cell service carriers, or your phone operating system updated? If possible, go back the original device.
Hi Ryan.
I have been successfully logging in on multiple devices (one laptop and 1 desktop) over the last five years or so, no issues until today on my laptop.
I have not tried logging in from my desktop, which is currently packed away. I will try that later this week and update the thread here. Thank you for the suggestion.
Did you check your settings in your profile? I think there is a setting that limits you logging in via specified ips? maybe you enabled that setting in the past?
I need to be able to log in successfully before I can access my Profile and change any IP settings.
then at bottom of every page of this website is a link "Contacts and requests" It is link to website support. Describe your issue in detail and also explain that you are using a 2nd account for a temporary period while the issue is being resolved. Because using a 2nd profile is not allowed. The "system" has a bot that hunts for users that have more than 1 profile. So you have 2 issues that need to be resolved. I hope for your sake that they respond to your ticket before the "system" finds your 2nd instance first.
Good luck.
then at bottom of every page of this website is a link "Contacts and requests" It is link to website support. Describe your issue in detail and also explain that you are using a 2nd account for a temporary period while the issue is being resolved. Because using a 2nd profile is not allowed. The "system" has a bot that hunts for users that have more than 1 profile. So you have 2 issues that need to be resolved. I hope for your sake that they respond to your ticket before the "system" finds your 2nd instance first.
Good luck.
Sorry for late reply, have not had access to my laptop for a few days.
Unfortunately the link to "Contacts and requests" simply takes me to an automated bot chat window. I have tried all relevant chat options and it literally takes me around in circles, there is no option that addresses what I need, and no way to speak with a live Agent.
I feel like this is now dead in the water...
Sorry for late reply, have not had access to my laptop for a few days.
Unfortunately the link to "Contacts and requests" simply takes me to an automated bot chat window. I have tried all relevant chat options and it literally takes me around in circles, there is no option that addresses what I need, and no way to speak with a live Agent.
I feel like this is now dead in the water...
there is button "Other", and then a 2nd button "Other", then asks for details.
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Hi all.
I have a MQL5.com website login issue that has become very frustrating, so any and all help is appreciated. I even had to start this new MQL5.com registration just so I was able to log in to this support forum and seek assistance.
For many years I have had an mql5.com account, and in all that time I have never had an issue logging in.
But this morning when I tried to log in I get a Code Verification page asking me to input the Authorization code that was sent to my mobile device. The trouble is I am not receiving any authorization codes whatsoever.
This is the message I am seeing when I try and log in:
You have been redirected to this page because authorization only from allowed static IP addresses is permitted in your Profile.
If you authorize from an IP address that is not specified in your list, you will have to enter the confirmation code submitted to your MetaQuotes ID. Enter the code that you have received in the mobile terminal and click Confirm.
The confirmation code is sent via a push message to the mobile terminal having MetaQuotes ID specified in your Profile. You need Internet connection to receive push notifications.
- I tried resetting my password, which didn't work.
- I checked app permissions on my mobile device, they are all correct.
- I tried using the chat Bot (Service Desk), but that just goes around in circles with no options available that are specific to my problem.
- I have searched high and low on the web trying to find others who have a similar issue.
What is even more confusing to me is I can access my MetaTrader platform perfectly fine, I can all see my paid indicators sitting there, I can update them etc, and I can receive push notifications to my mobile device from the platform. It is just the website login that is the issue.
I am now at risk of losing a lot of valuable data that I have saved over the years, so I really need to know how to regain access to my account.
Thanks in advance to anyone who is able to offer some help here.
Kirk