Can't sign up as seller as telegram bot doesn't have a code for my number and text message never arrives

[Richard Segrue]

Hi all,

Have followed the usual advice in this forum but nothing seems to work to receive the telegram bot message or the text to verify my number.

I've checked I can receive international text messages.

I've been going in loops for around 2 weeks.

Is there a known issue with the verification service?

Thanks in advanced

Richard 

[Oleksandr Medviediev]

Richard Segrue:

Have followed the usual advice in this forum but nothing seems to work to receive the telegram bot message or the text to verify my number.

I've checked I can receive international text messages.

I've been going in loops for around 2 weeks.

Is there a known issue with the verification service?

Thanks in advanced

Clarify what you mean by "usual advice"?

What exact steps you've already taken to troubleshoot this issue?

[Richard Segrue]

Oleksandr Medviediev #:

Clarify what you mean by "usual advice"?

What exact steps you've already taken to troubleshoot this issue?

Hi Oleksandr

From forum post : https://www.mql5.com/en/forum/444973

Please check the following:

Confirm that your phone provider permits the reception of international SMS messages.

Ensure network coverage is strong.

Ensure the mobile number/s are not in roaming (in that case delivery is not guaranteed).

Ensure unwanted SMSs are removed so that phone memory is not full.

Restart the phone to refresh network (keep it off for 10 minutes to reset on the network) and then send a message to test.

Check for any mobile applications or settings that may filter out SMS messages.

You may swap sim to another phone, then you can send that number a message to test.

If you use an iPhone:

Please check if 'Filter Unknown Senders' is not enabled in 'Settings' > 'Messages'.

If the function 'Do Not Disturb' is active on an iPhone, you will not receive any notifications when the device is locked.

Swipe down on the right part of the screen and tap "Focusing".

Make sure that there is no third-party app present on the handset that could filter traffic.

[Richard Segrue]

Ok, problem solved. I went to https://www.mql5.com/en/contact and created a support request. During the interaction with the bot the bot "made amendments to my account" and waited while I attempted to get a code by sms again. It worked!