XAUUSD chart does not load on MT5

[[e-mail]]

Hello. 

I reinstalled MT5 yet again from the official MetaTrader website. The XAUUSD symbol doesn’t load in the chart, nor is it recognized in backtests. What should I do? What can cause this problem?

Please see screenshots attached. Thank you.

[Alain Verleyen]

Use a broker not MetaQuotes server.

[[e-mail]]

Alain Verleyen #:
Use a broker not MetaQuotes server.

I have used another broker, same result. Please see screenshot.

[Oleksandr Medviediev]

You are not logged in. 

[[e-mail]]

Oleksandr Medviediev #:
You are not logged in. 

I am in my Avatrade account, and also logged into MQL5.

[[e-mail]]

Yes, I have connection problems. Who is responsible then? I do not have connection problems on MT4, only on MT5.

[Sergey Golubev]

[e-mail] #:

Yes, I have connection problems. Who is responsible then? I do not have connection problems on MT4, only on MT5.

I do not know ... I do not have any problem with that being in Russia, and I do not have any problem with it by using external VPS (which is in Germany for example).

---------------

I know that when you/we switch between the trading account inside MT5 so we should close the charts first, and after that - switch to the other tradeing account. Why? Because the charts are arealted to the brokers only.

---------------

Do you see this on the bottom-right corner of MT5? -

So, left mouse click on that - and select about what is most suitable for you (for connection) -

---------------

It is what I am doing from time to time.
besides, I am switching my internet from such as "home internet" to the mobile one ... just to be sure for the best connection for example.