HELP!!! MQL5 Verification - Rejected

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I don't know what's going wrong. I uploaded my proof of ID and took the REAL selfie for the verification, but after that, I received the msg that shown my application has been rejected even I have correctly filled the required data, the Verified User status could not be granted.

All the data that I submitted were REAL and CORRECT. Can anyone or someone help me? What should I do next?
 
A R: I don't know what's going wrong. Can anyone or someone help me? What should I do next?

No one here can see your screen. The MetaQuotes message told you why. If you can't understand that, ask them.

 

I am new here, couldn't find any link to chat with MetaQuotes.

 
A R #:

I am new here, couldn't find any link to chat with MetaQuotes.

Go to *profile*
Then click above your name
Select *service desk* from that list
Then contact them
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