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- Why does the service desk never answer ?
- Cannot withdraw my funds and Support Team is not responding since Friday
Hello, I'd like to know if I get temporarily banned by MQL5 Bot and if I open a ticket on Service Desk, will you guys respond or solve the problem? Thanks...
So you’re planning to get banned !
Just don’t do what you’re planning and you won’t have an issue
Creating a channel and then forcefully adding all your "friends" to the channel is an act of "unsolicited subscriptions" — it is SPAM and violates the rules.
Tell your friend not to to "spam". Let users subscribe on their own accord.
Your friend should post on their profile wall about the channel, and when their "friends" see that post, they can decide for themselves if thy want to subscribe or not.
Creating a channel and then forcefully adding all your "friends" to the channel is an act of "unsolicited subscriptions" — it is SPAM and violates the rules.
Tell your friend not to to "spam". Let users subscribe on their own accord.
Your friend should post on their profile wall about the channel, and when their "friends" see that post, they can decide for themselves if thy want to subscribe or not.
After that, he immediately created a ticket and informed the team that the mistake was completely unintentional, but he received no response. Can you help him unblock?
Channel issues are handled by the admin or Service Desk, not by the moderators.
Also, please note that the "human" response from the Service Desk is only available during normal office hours. Given that today is Monday, they probably have a large backlog of tickets to process from the weekend.
Thank you once more for your response. Yes, he informed me that it was his unintentional mistake and that after sending them the request, he attempted to cancel it because he immediately saw it violated the rules, but he failed, and he was banned.
After that, he immediately created a ticket and informed the team that the mistake was completely unintentional, but he received no response. Can you help him unblock?
No offense but , unintentional equates to : he sent the requests but did not want those who received them to join the channel . I.e. he was just clicking buttons .
Yeah "he was not aware it would violate a rule" , of course.
These are banned because of the "avatar" behind them .
i.e. someone thinking "how can i sell my stuff and make money as fast as possible" , which also implies his "stuff" is not making him money in the forex market.
No offense to your friendChannel issues are handled by the admin or Service Desk, not by the moderators.
Also, please note that the "human" response from the Service Desk is only available during normal office hours. Given that today is Monday, they probably have a large backlog of tickets to process from the weekend.
Thanks for your information...
No offense but , unintentional equates to : he sent the requests but did not want those who received them to join the channel . I.e. he was just clicking buttons .
Yeah "he was not aware it would violate a rule" , of course.
These are banned because of the "avatar" behind them .
i.e. someone thinking "how can i sell my stuff and make money as fast as possible" , which also implies his "stuff" is not making him money in the forex market.
No offense to your friendIt's ok...
The users that do this should be banned permanently, not temporarily. I mean, what this guy has done is illegal in many countries, and is "frowned upon" by the remaining countries. And the op's id should be checked that it isnt a 2nd account by the same user also.
Ok
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