Complain

[michaelofoegbu13]

Please how can I lodge in a complain to MQL5.com about a seller? I clicked on the "Complain" button on the top right of the screen, it did go through. Please it is urgent.

[Fernando Carreiro]

You can contact the Service Desk (they will reply, so please be patient) — https://www.mql5.com/en/contact 

Please note that for "human" response, they operate only during normal office hours, Monday to Friday only.

[Sergey Golubev]

And there is some general information which I am posting all the time during the many years
(it is about Market products but it is same for the Signals and for Freelance as well):

Forum on trading, automated trading systems and testing trading strategies

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Sergey Golubev, 2021.01.14 09:18

• If you bought the product from your friend or from your relative or from very active users on this forum so you can fix anything related with the sellers who are responsible about what they are seller (and because you both know each other for the long time).
• But if you bought something from "anyone" just because of have a lot of money so - sorry: it is your risk, and this risk can not be turned to anyone else.

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I am posting this suggestion all the time on the forum. It is related to the Signals, the Market, and to the Freelance as well - 

Forum on trading, automated trading systems and testing trading strategies

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Sergey Golubev, 2020.01.16 06:35

There is one rule which some people follow:
subscribe to the signal or create an order in Freelance or purchase the product from the user/seller/coder/provider you know in person or you know by activity on the forum.

Because if you purchased something so I may ask:
"Do you know the seller in person, or you are familiar with him on this forum?"
If you say: "Not" so it will be very strange case for me ...

Just my optinion.

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There are a lot of professional and honest users/coders on the forum, and some of them are very active on this forum helping to the other people and replying on the forum posts/requests.

Always choose the person you know in this forum (who is very active here), and you will have less problems with anything.

Just my opinion sorry (because I am not a coder, and I am using Freelance and Market as well).

[Fernando Carreiro]

Comments that do not relate to this topic, have been moved to "New MetaTrader 5 Platform build 4150: Trading report export and new machine learning methods in MQL5".