Contact a vendor

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I bought a product via the market place a few days ago but need to communicate with the vendor. I've tried the message facility using the vendor name but have had no response. The vendor has high customer service ratings. Is there a more appropriate way to communicate with the vendor?  Also I note that the complaint link on mql5 does not link!
 

There are two summary posts about what to do ("summary post" mean the following: all available information was collected on the post):

  • Dispute against buyer vs seller: post #254
  • The product does not work for me - what to do? There are 3 options - post #133
 

And there is some general information (for everybody) which os am posting all the time during the many years (it is about Market products but it is same for the Signals and for Freelance as well):


Forum on trading, automated trading systems and testing trading strategies

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Sergey Golubev, 2021.01.14 09:18

  • If you bought the product from your friend or from your relative or from very active users on this forum so you can fix anything related with the sellers who are responsible about what they are seller (and because you both know each other for the long time).
  • But if you bought something from "anyone" just because of have a lot of money so - sorry: it is your risk, and this risk can not be turned to anyone else.

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I am posting this suggestion all the time on the forum. It is related to the Signals, the Market, and to the Freelance as well - 

Forum on trading, automated trading systems and testing trading strategies

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Sergey Golubev, 2020.01.16 06:35

There is one rule which some people follow:
subscribe to the signal or create an order in Freelance or purchase the product from the user/seller/coder/provider you know in person or you know by activity on the forum.

Because if you purchased something so I may ask:
"Do you know the seller in person, or you are familiar with him on this forum?"
If you say: "Not" so it will be very strange case for me ...

Just my optinion.

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There are a lot of professional and honest users/coders on the forum, and some of them are very active on this forum helping to the other people and replying on the forum posts/requests.

Always choose the person you know in this forum (who is very active here), and you will have less problems with anything.

Just my opinion sorry (because I am not a coder, and I am using Freelance and Market as well).



 
Oldseadog:
I bought a product via the market place a few days ago but need to communicate with the vendor. I've tried the message facility using the vendor name but have had no response. The vendor has high customer service ratings. Is there a more appropriate way to communicate with the vendor?  Also I note that the complaint link on mql5 does not link!

Can you post a screenshot of that without revealing the product or the vendor ? Thank you . 

Does it show you an address of # and does nothing ? (may be a browser issue try from another one) 

Does not link , do you mean you used it and nobody has responded ? 

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