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Carl, please don't mix all and don't take it personally.
I am just saying, like Fernando, that the MT5 terminal of a given build, DON'T need to be connected to a MT5 server of the same build. It's not exact for build 3802 and it has never been the case. In my opinion, it's important to not launch wrong idea.
That being said, I know some people have issue with build 3802, and all the challenge to support users effectively is to know their specific environment which leads to the issue. It can be related to the broker side somehow (but not due to a different build number). It can be related to the VPS (often related to TLS version). It can be unknown reason, of course.