My MT5 can't take the position !

[Manh Nguyen Dinh]

I've copy a trader with the symbol is STEP INDEX, but my MT5 didn't execute the trade every time there was an order on the person I followed. I use Exness broker. Anybody can support me ?

[Eleni Anna Branou]

Manh Nguyen Dinh:
I've copy a trader with the symbol is STEP INDEX, but my MT5 didn't execute the trade every time there was an order on the person I followed. I use Exness broker. Anybody can support me ?

You can't copy this instrument if your broker doesn't offer it in its MT5 >> View >> Symbols.

In case it offers it, check whether is enabled.

[Manh Nguyen Dinh]

Thank you so much !