Is the vault working ? - page 6

[Sergey Golubev]

Here's a similar thread
https://www.mql5.com/en/forum/325450

So there are three of you - one German, one... more German, and you...
There are three of you...

[MetaQuotes]

alvasdem Александр:

I clicked "Connect to MQL5 Storage" in pop-up menu. A pop-up window where I enter my login and password gives me an error message "2019.10.30 20:52:19.956 Storage activation of MQL5 Storage failed [500]" when I press ok.

Also via Service -> Settings -> Communiti

"ActivateMQL5 Storage" I cannot see anywhere :-(

Try to manually delete the following hidden files from /MQL5 directory

mql5.index.backup
mql5.content
mql5.index
experts.dat

and activate again, please.

[MetaQuotes]

Let's try to reproduce it ourselves.

[Aleksandr Dementev]

MetaQuotes Software Corp.:

Try manually removing the following hidden files from the /MQL5 directory

and activate again, please.

In this directory I see only one file from listed (screenshot) Its removal and restarting the program did not help. A search of the subfolders also does not find the others. In general I have repeatedly deleted all temporary folder in MQL5 directory, it does not help. I also uninstalled the whole program today, cleaning up the folders and user files behind it. I downloaded at https://download.mql5.com/cdn/web/metaquotes.software.corp/mt5/mt5setup.exe and installed it again. It did not work.

[MetaQuotes]

The problem with activating new accounts in MQL5 Storage has been found. It appeared after the final deactivation of the old storage.

We are fixing it.

[Aleksandr Dementev]

MetaQuotes Software Corp.:

The problem with activating new accounts in MQL5 Storage has been found. It has appeared after the final deactivation of the old Storage.

Fixing it.

I don't know what to fix. Re-authentication according to the instructions does not help and returns error "Storage activation of MQL5 Storage failed [500]". Tried to change the password to an incorrect one, the corresponding error about an incorrect password is successful. When I tried to enter it with the correct data, the error 500 again. Recall that in the same way I can not log in via web interface at https://storage.mql5.io/ And in a private office (I log in successfully)https://www.mql5.com there is no storage section, where I would activate storage according to the instructions

[Sergey Golubev]

alvasdem Александр:

I don't know what to fix. Re-authentication according to the instructions does not help and returns error "Storage activation of MQL5 Storage failed [500]". Tried to change the password to an incorrect one, the corresponding error about an incorrect password is successful. When I tried to enter it with the correct data, the error 500 again. Let me remind you that I also cannot login via web interface at https://storage.mql5.io/. And in myAlpari (I log in successfully) https://www.mql5.com there is no Storage section where I could activate the storage according to the instructions

Metacvotes will fix something there.
You just have to wait for now.

[Aleksandr Dementev]

Sergey Golubev:
The methaquotes will fix something there.
You just have to wait for now.

Oh yeah! I got connected without doing anything extra ) Thanks participants for the support, problem fixed

[MetaQuotes]

The error has been corrected.

[newnek]

2020.01.19 14:31:03.201 Storage common error
This is when requesting an update from storage. Is it being turned off at the weekend?