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The problem still, after logged in to another pc with the same account the purchase empty on the MQL5 website
How can i solve this problem ?
i make all the steps that you sent. still the same problem.
The problem still, after logged in to another pc with the same account the purchase empty on the MQL5 website
1. Did you purchase it under your username? Your user name is mohamed_a123
Or you used some other profile/username to purchase?
Because all purchases are per profile/username.
2. Did you use Visa/Master card, or paypal, or you directly pay from your MQL5 account/profile?
If from your MQL5 account/profile so it should be recorded in your profile here https://www.mql5.com/en/users/mohamed_a123/accounting/operations
3.If you paid by using Visa/Master card or by paypal so how many days/weeks ago did you pay?
Because if you used Visa/Master card or by paypal so the several days should be passed from the payment when the fund will come to the Market (because it is international payment). If you paid directly from your MQL5 account/profile as mohamed_a123 so your payment should be written on your page here: https://www.mql5.com/en/users/mohamed_a123/accounting/operations
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You can investigate the situation by yourself - because you only know about how you paid and so on (we on the forum do not have any details about it).
Hello, i has purchase MT4 EA from the website MQL5 ,installed on one pc, i try to installing for another pc after log in to the same account in MQL5.
the purchase empty , after contact with the seller he told me you can use for 20 pc.
need for help.
Your registered on the forum yesterday evening -
So, where did you make a purchase? At night?
Or you used some other username to purchase?
Thanks for clarification. Yes, it was my thinking as well: he may have the other MQL5 account/profile which he used to purchase.
You can only download MT4 from your broker's website nowadays.