Service desk - page 3

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Sky4rc #:

Thanks for your guidence before, but it's not work. I cannot install it


Make sure that:

  • that you have all the latest Windows Updates installed 
  • that you have Internet Explorer or Microsoft Edge latest version installed on your computer or VPS
  • that you are using the latest build of MetaTrader 4/5
  • that you are logged into your MQL5 account in MT4/5 >> Tools >> Options >> Community tab, using your login - NOT your email
  • that your MQL5 account password is less than 10 characters (if your password is 10 or more characters - change MQL5 account password here)

In case you still can't install the product in the terminal, try the following:

  1. Close ALL your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open the MetaTrader terminal
  5. Try to install your product again
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