Top up issue

[Deleted] 2022.01.31 08:03

Hello, is there any deposit limit for MQL5? As currently, I made the payment using the same bank card, the payment for $130 can be done, but the next payment $500 has been rejected by the system.

Why does it happened?

Eleni Anna Branou 2022.01.31 08:05 #1

HBTeoh:

Hello, is there any deposit limit for MQL5? As currently, I made the payment using the same bank card, the payment for $130 can be done, but the next payment $500 has been rejected by the system.

Why does it happened?

It's more probable this to have been rejected by your card/bank.

Check your daily or online card limits.

[Deleted] 2022.01.31 08:10 #2

Eleni Anna Branou #:

It's more probable this to have been rejected by your card/bank.

Check your daily or online card limits.

When I use another card. There is also same result. Why is it happened?

Eleni Anna Branou 2022.01.31 08:13 #3

HBTeoh #:
When I use another card. There is also same result. Why is it happened?

You may contact the Service Desk in case its a MQL5.com issue:

Contacts and requests

[Deleted] 2022.02.01 10:10 #4

Currently I faced this situation, and the ticket has been opened, no reply from there....

Files:

Screenshot_2022-02-01_181114.png 12 kb

Eleni Anna Branou 2022.02.01 14:24 #5

HBTeoh #:

Currently I faced this situation, and the ticket has been opened, no reply from there....

Only the Service Desk can remove this limitation, so wait for their response.

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