If you did not activate this product (if you did not install it for example), and if you cancel it within 7 days since buying - you will get refund.
I do not know about how long does it take (I never made a refund sorry).
Forum on trading, automated trading systems and testing trading strategies
We need a refund for a signal service cancelled within 24 hours as dont want the service
Eleni Anna Branou, 2020.12.05 09:39
...
Also if you cancel the indicator purchase within 7 days, without having activated it, you will get a refund.
Danny423:
If I have made a mistake in the purchase of a tool and click cancel, how long does it take for the money to return?
The refund is instant, but the money will be returned to your MQL5 account, not to the mean of your initial payment (credit card or Paypal for example).
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If I have made a mistake in the purchase of a tool and click cancel, how long does it take for the money to return?