Check the build of your MT5 and your Winsows.
Your Windows should be in 64-bit (and your MT5 should be at least one of the latest build).
It is the example about how to check:
Forum on trading, automated trading systems and testing trading strategies
...
Vladimir Karputov, 2021.03.16 04:20
If you have a question, first of all you should show the first three lines from the 'Journal' tab
(select these lines, copy to the clipboard and paste into the message using the button ). It should look like this:
2021.03.16 05:13:07.133 Terminal MetaTrader 5 x64 build 3003 started for MetaQuotes Software Corp. 2021.03.16 05:13:07.134 Terminal Windows 10 build 19042, Intel Core i7-9750H @ 2.60GHz, 26 / 31 Gb memory, 842 / 947 Gb disk, IE 11, UAC, GMT+2 2021.03.16 05:13:07.134 Terminal C:\Users\barab\AppData\Roaming\MetaQuotes\Terminal\D0E8209F77C8CF37AD8BF550E51FF075
2023.11.11 20:16:26.659 Terminal Windows 10 build 19045, 4 x AMD Phenom II X4 955, 12 / 15 Gb memory, 871 / 930 Gb disk, UAC, GMT+1
2023.11.11 20:16:26.659 Terminal C:\Users\FXman\AppData\Roaming\MetaQuotes\Terminal\D0E8209F77C8CF37AD8BF550E51FF075
Same Issue - Nothing happens - The system doesn't ask me which terminal it should open (as it did on my previous installation on newly updatted Windows 11 installation) - here on this older machine with the above info - Indicator i bought doesn't show up.
--------------------------------------------------------------
I am running:
Device name DESKTOP-219E1NK
Processor AMD Phenom(tm) II X4 955 Processor 3.20 GHz
Installed RAM 16,0 GB
Device ID 01C020A3-0BBB-451F-A9BB-E836582D1098
Product ID 00330-80000-00000-AA564
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 22H2
Installed on 2023-10-27
OS build 19045.3570
Experience Windows Feature Experience Pack 1000.19052.1000.0
--------------------------------------------------------------------
And I am trying to (unsucessfully) download paid indicator - "Support Resistance Propulsion Targets MT5 " that I bought, fair and square.
/Michael
Same Issue - Nothing happens - The system doesn't ask me which terminal it should open (as it did on my previous installation on newly updatted Windows 11 installation) - here on this older machine with the above info - Indicator i bought doesn't show up.
It is recommended installation procedure of the Market products:
you/we open terminal first (and you should fill Community tab of Metatrader), and after that only you can install the Market product directly from Metatrader (not from any webpage).
If you have new computer (or you re-install the Windows) and your purchased tab of Metatrader is not showing all your purchases so use the following procedure -
Forum on trading, automated trading systems and testing trading strategies
The purchased tab is only showing the last two purchases
Alexey Petrov, 2021.01.19 11:17
Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).
In case you don't see the product on the list of your purchases in the terminal, try the following:
- Close all your MetaTrader terminals
- Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
- Delete all files starting from mql4.market.* and mql5.market.*
- Open MetaTrader terminal
- Try to install product again
![MQL5 - Language of trade strategies built-in the MetaTrader 5 client terminal](https://c.mql5.com/i/registerlandings/logo-2.png)
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trying to download a free indicator, get pop-up menu with yhe message ---- open url:mql5 buy protocol --- mt5 opens and nothing happens???