Balance decreased for unknown reasons

 
Hi,
my mql5 balance is 810 usd,
But do not understand why now only 750U usd,
I double checked my vps list : do not rent

Check vps rental history: 4 vps exist, I don't know how to delete it?

Will 60 usd of these 4 vps be faulty?


Thanks


Files:
 
you need to contact service desk for financial issues
 
Pak Hong Poon # : bạn cần liên hệ với bộ phận dịch vụ về các vấn đề chính

thank you

 
Tran Duc Anh:
Hi,
my mql5 balance is 810 usd,
But do not understand why now only 750U usd,
I double checked my vps list : do not rent

Check vps rental history: 4 vps exist, I don't know how to delete it?

Will 60 usd of these 4 vps be faulty?


Thanks


You've bought and cancelled some MQL5 VPS subscriptions, over and over again.

If you cancel a MQL5 VPS subscription within 24 hours of its purchase you get a full refund (red color transactions), but if you cancel it after the 24 hours limit, the remaining MQL5 VPS time is credited in your MQL5 account as free minutes and you can use it when you will try to subscribe to MQL5 VPS again.

 
Eleni Anna Branou # :

You have buy and abra some VPS MQL5 đăng ký, hết lần này đến lần khác.

Nếu bạn hủy đăng ký VPS MQL5 trong vòng 24 giờ, kể từ khi mua, bạn sẽ hoàn thành toàn bộ tiền tệ (màu đỏ giao dịch), nhưng nếu bạn hủy đăng ký sau 24 giờ, MQL5 VPS thời gian sẽ trở lại was write to your MQL5 account dưới dạng số phút miễn phí và bạn có thể sử dụng nó khi bạn cố gắng đăng ký lại MQL5 VPS.

My unsubscribes are all 24 hours in advance,

It doesn't make sense if mql5 charges me that cost

 
Eleni Anna Branou #:

You've bought and cancelled some MQL5 VPS subscriptions, over and over again.

If you cancel a MQL5 VPS subscription within 24 hours of its purchase you get a full refund (red color transactions), but if you cancel it after the 24 hours limit, the remaining MQL5 VPS time is credited in your MQL5 account as free minutes and you can use it when you will try to subscribe to MQL5 VPS again.

My free time is very short,

can't be 4 vps canceled from yesterday

 
Tran Duc Anh #:

My free time is very short,

can't be 4 vps canceled from yesterday

No, its not, that's about 12 days of free minutes, contact the Service Desk for details.

Are you sure that you are logged into your MQL5 account with your tranducanh.theg username?

Are you logged in right now with the same username and not your email or some other?

 
Eleni Anna Branou #:

No, its not, that's about 12 days of free minutes, contact the Service Desk for details.

thank you