market tab in terminal is empty

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The market tab in my mt5 terminal doesn't show my purchases anymore, even though I am logged in. How can I receive updates from my purchases? 
 

Fill Community tab in Metatrader with your forum login and with your password
(your forum login is makeni; do not use your email for login).

Besides, check your Windows version: Windows with 32-bit is not supported anymore (it is the news from the several months ago from here).

And it is the general instruction from the service desk:

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

 
Thank you so much for your reply. However, none of the above options has changed anything. When I open the market tab all I see is: 'no records'. 
 
makeni #:
Thank you so much for your reply. However, none of the above options has changed anything. When I open the market tab all I see is: 'no records'. 

You can re-read my previous post once again.
Because if your Windows version is on 32-bit so the Market tab should be empty (you should have Windows 64-bit).

Besides, check about how you fill Community tab in Metatrader with your forum login (your forum login is makeni).
And check your products in your profile here: https://www.mql5.com/en/users/makeni/market 

Check Internet Explorer installed on your computer (the Market tab is using IE environment).

Check the build of your Metatrader (it should be on the latest released version).

It is about how I login to Community tab - 

Forum on trading, automated trading systems and testing trading strategies

...

Sergey Golubev, 2021.01.04 16:50

I am trying my MT4 (build1320).

1. I made Community login:

2. and checked in Metatrader journal:


3. I checked Internet Explorer installed on computer:


4. I checked the settings of Internet Explorer: yes, I can use the chat with not a problem by sending/receiving the messages:


5. Signal tab works:


6. Market tab works:



You can help by yourself only (no one can help you). Because you did not provide any technical details for any assistance.

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