My proof that I am using Windows 10 64-bit with MT5, and that I sucessfully filled Community tab: This is - General

Sergey Golubev 2021.07.11 13:56 #11

Rikianto Budiarto:

I never had problem before. I used 64-bit Windows.

The issue is that after I pay, I can't download the EA on my second MT5 terminal. When I check the purchase list, the EA that I bought is not there.

You can check my record, I have purchased more than 10 EA without single problem. I just experience it now.

This is my proof that I am using Windows 10 64-bit with MT5 with 64-bit too, and that I sucessfully filled Community tab, and about my build of MT5:

2021.07.11 15:47:46.669    Terminal    MetaTrader 5 x64 build 2990 started for MetaQuotes Software Corp.
2021.07.11 15:47:46.674    Terminal    Windows 10 build 19041, Intel Celeron N4020  @ 1.10GHz, 0 / 3 Gb memory, 64 / 118 Gb disk, IE 11, UAC, GMT+1
2021.07.11 15:47:46.674    Terminal    C:\Users\sgolo\AppData\Roaming\MetaQuotes\Terminal\D0E8209F77C8CF37AD8BF550E51FF075
2021.07.11 15:47:48.458    Network    '3087671': authorized on Just2Trade-MT5 through MT5.AccessServer #4 (ping: 117.00 ms, build 2875)
2021.07.11 15:47:48.458    Network    '3087671': previous successful authorization performed from 194.50.12.169 on 2021.07.11 10:06:20
2021.07.11 15:47:48.664    Network    '3087671': terminal synchronized with Just2Trade Online Ltd: 1 positions, 0 orders, 10469 symbols, 0 spreads
2021.07.11 15:47:48.664    Network    '3087671': trading has been enabled - netting mode
2021.07.11 15:47:48.978    MQL5.community    activated for 'newdigital', balance: 28.73
2021.07.11 15:47:49.551    MQL5.chats    activated for 'newdigital'

And you did not provide any technical data (nothing).
But the service desk is working with technical data only.
Means: you told that you filled Community tab ... proofs/logs? your Windows 10 is on 64 bit .. proofs/logs? Your MT5 is on 64 bit too ... proof/log?
No proofs/logs = no support.

----------------

So sorry .... I will not write to the service desk about your case because you did not provide any technical details for them to check
(I will not support your thread anymore because we are talking for 5 hours here on the thread, and you did not provide anything - no screenshots, no logs, no any proofs ... nothing).

I just hope that it will be fixed by itself on Monday, or the service desk will read your thread for example.

MetaTester and Remote Agents How to Use - How to Purchase an

Rikianto Budiarto 2021.07.11 15:17 #12

Why you make simple things difficult? I am an IT engineer and I don't lie.

I told you this is not technical issues on my side. The problem is in YOUR side.

Attached is the proof.

Files:

Purchase_list.jpg 89 kb

Mt5.JPG 64 kb

MQL5.JPG 128 kb

WinServer.JPG 73 kb

Producer Output Prices - Journal - MetaTrader 5 Parabolic SAR - Trend

Sergey Golubev 2021.07.11 15:24 #13

Rikianto Budiarto:

Why you make simple things difficult? I am an IT engineer and I don't lie.

I told you this is not technical issues on my side. The problem is in YOUR side.

Attached is the proof.

It is not my requirement.
It is about how the service desk works in case I will write to them.

Rikianto Budiarto 2021.07.11 15:25 #14

Sergey Golubev:
It is not my requirement.
It is about how the service desk works in case I will write to them.

So, do you need more information from my side?

Sergey Golubev 2021.07.11 15:31 #15

Rikianto Budiarto:

Why you make simple things difficult? I am an IT engineer and I don't lie.

I told you this is not technical issues on my side. The problem is in YOUR side.

Attached is the proof.

I was uploading the logs on your thread, and you are uploading the images ...
----------------

About lie ... this is the forum related to finance, it means: no one trust anyone and no one believes in anything.
And the technical information only can be accepted for anything related to the bug fixing (you as IP engineer knows about it).

----------------

Just repeat about what I did with my Metatrader on your thread (I provided all the proofs).

----------------

The problem is in YOUR side

My side?
I am public moderator, and I do not have any side (and I am on 100% sure that you know it).

----------------

No way.
If you provide all the technical details about this possible bug (all the proofs from your side), or this thread will be deleted.
----------------

Forum on trading, automated trading systems and testing trading strategies

I have purchased an EA, charged by MQL5 but it does not shown up on my purchased list.

Sergey Golubev, 2021.07.11 15:31

What is purchase list?
Is it on your profile here? https://www.mql5.com/en/users/rickz2121/market
And how do you know that you bought EA from the Market?
Did you use paypal or Visa card, or did you use your mql5 account/profile to buy?
Did you try the procedure on the post #50 ?

------------------

That is enough time which I spent for the whole day on this thread.
So - sorry.

How to copy deals Where to buy trading How to Purchase an

Rikianto Budiarto 2021.07.11 15:32 #16

Sergey Golubev:

I was uploading the logs on your thread, and you are uploading the images ...
----------------

About lie ... this is the forum related to finance, it means: no one trust anyone and no one believes in anything.
Tht technical information only can be accepted for anything related to the bug fixing (you as IP engineer knows about it).

----------------

Just repeat about what I did with my Metatrader on your thread (I provided all the proofs).

----------------

The problem is in YOUR side

My side?
I am public moderator, and I do not have any side (and I am on 100% sure that you know it).

----------------

No way.
If you provide all the technical details about this possible bug (all the proofs from your side), or this thread will be deleted.

Look Sergey, can you help me or not? Do I need to provide more data or information so the service desk can check my problem?

Fernando Carreiro 2021.07.11 15:36 #17

Rikianto Budiarto: So, do you need more information from my side?

Yes, please! Please refer to my previous post #10 (see below).

Also, your screenshot "Mt5.JPG" of the journal, only shows the trading account being connected to, and not your MQL5 Account. Please show that part of the log for both machines.

Here is an example:

2021.07.11 16:31:42.995 Terminal        MetaTrader 5 - RoboForex x64 build 2981 started for *****.
2021.07.11 16:31:42.997 Terminal        Windows 10 build 19043, Intel Core i7-4790T  @ 2.70GHz, 9 / 15 Gb memory, 165 / 893 Gb disk, IE 11, UAC, GMT+0
2021.07.11 16:31:42.997 Terminal        C:\Trading\MetaTrader\*****\MT5L*****
2021.07.11 16:31:44.603 Network '*****': authorized on ***** through Europe #1 (ping: 53.11 ms, build 2715)
2021.07.11 16:31:44.603 Network '*****': previous successful authorization performed from 79.186.***.*** on 2021.07.10 13:08:00
2021.07.11 16:31:44.684 Network '*****': terminal synchronized with *****: 0 positions, 0 orders, 114 symbols, 0 spreads
2021.07.11 16:31:44.684 Network '*****': trading has been enabled - hedging mode
2021.07.11 16:31:44.784 MQL5.community  activated for 'fmic', balance: ***.**
2021.07.11 16:31:44.911 Network '*****': scanning network for access points
2021.07.11 16:31:46.369 Network '*****': scanning network finished
2021.07.11 16:31:46.976 MQL5.chats      activated for 'FMIC'

Forum on trading, automated trading systems and testing trading strategies

I have purchased an EA, charged by MQL5 but it does not shown up on my purchased list.

Fernando Carreiro, 2021.07.11 15:34

Can you show a screenshot of both terminals showing the purchase tab, showing the one that works and the one that does not?

Can you also confirm the following:

Are both terminals of the same build and same version (MT5 64-bit)?
Are both terminals signed in with the same MQL5 account?

How to Purchase an How to Rent a Market App Store

Sergey Golubev 2021.07.11 15:40 #18

Rikianto Budiarto:

So, do you need more information from my side?

I am talking on this thread since this morning (for almost whole the day).
And you did not provide (and you were not going to provide) any technical information to inderstand the situation and for any technical specialist to fix it.
Why?

----------------

This thread is closed for me (I do not have much time to post on the thread just "for talking only" sorry).

Parabolic SAR - Trend Additional Features - Price Moving Average - Trend

Fernando Carreiro 2021.07.11 15:42 #19

Rikianto Budiarto:

Why you make simple things difficult? I am an IT engineer and I don't lie.

I told you this is not technical issues on my side. The problem is in YOUR side.

Attached is the proof.

I also see that you are using a VPS. Please note that some 3rd party VPS providers block certain web protocols and IP addresses. Please make sure that the access from the MetaTrader terminal to the MetaQuotes MQL5 webservices are not being blocked. This is actually quite a common problem of users not being able to download purchases on VPS due to certain Firewall filters on the hosting side.

So please make absolutely sure of this as well.

Working with the Virtual Virtual Hosting for 24/7 MetaTrader 5 Trading Platform

Rikianto Budiarto 2021.07.11 15:46 #20

Fernando Carreiro:

I also see that you are using a VPS. Please note that some 3rd party VPS providers block certain web protocols and IP addresses. Please make sure that the access from the MetaTrader terminal to the MetaQuotes MQL5 webservices are not being blocked. This is actually quite a common problem of users not being able to download purchases on VPS due to certain Firewall filters on the hosting side.

So please make absolutely sure of this as well.

I never had problems before. So I don't think this is VPS, Firewal, or network issue.

I have purchased an EA, charged by MQL5 but it does not shown up on my purchased list. - page 2