refound buy ea

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I bought Araz EUR / USD EA Expert for Mt4 but I am very dissatisfied with the demo test, I contacted the developer and he told me that he gives me the refund, but that I have to write to mql5 service desk, how to proceed?

 

Discussion about the Market products is prohibited on the forum.

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About refund (general information).

If you cancel the purchase within 7 days, without having activated it, you will get a refund, and there are some particularities which I found, for example:

Forum on trading, automated trading systems and testing trading strategies

I bought the wrong version of a program

Eleni Anna Branou, 2020.06.19 10:31

If you haven't activated your purchase, you can cancel the purchase and buy the MT4 version.

If doesn't work, contact the Service Desk, we can't help you here.


Forum on trading, automated trading systems and testing trading strategies

i want to cancel a none active purchase

Eleni Anna Branou, 2020.10.23 09:37

I've just been informed that a  cancellation is only available for: non-rent purchases made within 7 days and having 0 activations.

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If you negotiated with the seller and if the seller suggested to you to write to the service desk so - do it.
(look at the "Contacts and requests" link at the botton of the page; select any category when writing to the service desk; inform them only and ask for advice).

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