How do I get Purchased indicator or refund

 
I purchased indicator 3 days ago. When I go to mql 5 community area, I do see the purchase that I made.When I click on install mt4 platform is opened and I see an area where I can purchase the indicator that I have already purchased. Is there anyone responsible for ensuring that transactions are fulfilled.
 
william ramirez:
I purchased indicator 3 days ago. When I go to mql 5 community area, I do see the purchase that I made.When I click on install mt4 platform is opened and I see an area where I can purchase the indicator that I have already purchased. Is there anyone responsible for ensuring that transactions are fulfilled.

You must login into your MQL5 account with your cpebach login and NOT any other, in order to see and install your purchases.