I do not think we can help here on the forum.
Anyway, you can check:
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How to pause signal copy on VPS
Eleni Anna Branou, 2019.08.12 00:40
https://www.mql5.com/en/signals/subscriptions
Click on the Suspend option to pause your signal subscription and then Resume, to put it back in order.
open ticket with service desk
they can enable it for you
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now, I am unable to restore the signal