Why are my purchased indicators missing? - page 2
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You are logged into your MQL5 account here in MQL5.com, but you are not in your MT4/5 terminal.
Go to MT4/5 >> Tools >> Options >> Community tab.
Don't use double spacing, when you post in the forum, its annoying!
Hello Eleni-
I am following all your steps but still to no success.
I logged in (Go to MT4/5 >> Tools >> Options >> Community tab.) and the Indicators are still not there.
Please advise.
Thank you
Gregg
Hello Eleni-
I am following all your steps but still to no success.
I logged in (Go to MT4/5 >> Tools >> Options >> Community tab.) and the Indicators are still not there.
Please advise.
Thank you
Gregg
If your indicator is here: https://www.mql5.com/en/users/2186590/market
you should be able to install it in your MT4/5 terminal, otherwise it was purchased under a different MQL5 account.
If your indicator is here: https://www.mql5.com/en/users/2186590/market
you should be able to install it in your MT4/5 terminal, otherwise it was purchased under a different MQL5 account.
Eleni-
Thank you in advance
Eleni-
Thank you in advance
Stop writting personal information and product names here in the forum.
The forum does not offer personalized support, but general help and advice.
I said twice so far, that if your required indicator is not under this account, it was purchased with another (its against MQL5.com rules to have more than 1 MQL5 accounts) and there is nothing we can do.
https://www.mql5.com/en/users/2186590/market
Stop writting personal information and product names here in the forum.
The forum does not offer personalized support, but general help and advice.
I said twice so far, that if your required indicator is not under this account, it was purchased with another (its against MQL5.com rules to have more than 1 MQL5 accounts) and there is nothing we can do.
https://www.mql5.com/en/users/2186590/market
How can you say you cannot help me to access products I purchased? I purchased them. I was not trying to violate any rules. I had no reason to open more than one account but for some reason it worked out that way .
Why are you being so difficult and rude, I have been nothing polite to you and you are treating me like I am a child. I do not apprreciate it. And if you can help me , please forward my issue to someone who can.
I provided personal information only to give you the information to resolve this issue, which you have been unwilling or unable to do so far. I am taking all the steps you have suggested.
Thank you.
Gregg
How can you say you cannot help me to access products I purchased? I purchased them. I was not trying to violate any rules. I had no reason to open more than one account but for some reason it worked out that way .
Why are you being so difficult and rude, I have been nothing polite to you and you are treating me like I am a child. I do not apprreciate it. And if you can help me , please forward my issue to someone who can.
I provided personal information only to give you the information to resolve this issue, which you have been unwilling or unable to do so far. I am taking all the steps you have suggested.
Thank you.
Gregg
First of all I am not a MQL5.com employee, I am a simple (older) member like you, who granted the moderator status due to extensive use of these services and some experience.
So, I am not obligated to help you, I am doing it because I want to help, but that doesn't mean that I have time to waste.
I've told you that if your purchase isn't under this particular account of yours (https://www.mql5.com/en/users/2186590/market), you've probably purchased it under a different MQL5 account.
In that case, you need to login into your MT4/5 terminal with that other account and you will find it under your purchases.
Finally I am not being rude, I simply told you that personal information like emails and product names are not allowed in the forum. This is nothing personal against you, its a universal rule for all MQL5 members.First of all I am not a MQL5.com employee, I am a simple (older) member like you, who granted the moderator status due to extensive use of these services and some experience.
So, I am not obligated to help you, I am doing it because I want to help, but that doesn't mean that I have time to waste.
I've told you that if your purchase isn't under this particular account of yours (https://www.mql5.com/en/users/2186590/market), you've probably purchased it under a different MQL5 account.
In that case, you need to login into your MT4/5 terminal with that other account and you will find it under your purchases.
Finally I am not being rude, I simply told you that personal information like emails and product names are not allowed in the forum. This is nothing personal against you, its a universal rule for all MQL5 members.Well then, I need to communicate with an MQL5.com employee who can access my other MQL5 account with the aforementioned Indicators.
I don't have the account # or password which I have made tried to make clear.
There has to be record of my 5 purchases listed above and there has to be an employee who can access my purchase history.
Thank you
-Gregg
Well then, I need to communicate with an MQL5.com employee who can access my other MQL5 account with the aforementioned Indicators.
I don't have the account # or password which I have made tried to make clear.
There has to be record of my 5 purchases listed above and there has to be an employee who can access my purchase history.
Thank you
-Gregg
Gregg,
Have you tried contacting MQL5 support at:
https://www.mql5.com/en/contact
Thnx