Account bugged

 
Hello,i have a <no broker discussion - deleted> account that its pretty bugged i think, i have one operation at -110 and from 3 days nothing changed,its still at -110 and i cant do another operations(buy/sell) like if the broker is closed or something(i know that saturday and sunday the broker is closed)when i try to do sell/buy it says that the broker could be closed and then it says "general error" but i know that it was not closed,my friend could do everything on his account at the same time,if someone can help me pls 
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On3Shot09: i know that it was not closed,

Weather New Year's Eve and New Year's Day was open or close for your broker it up to your broker.