MT4 logged into MQL5 but cannot install purchased indis

[Steve Ferguson]

This one has me stumped. 
MT4 is logged into MQL5 and showing purchases. 
Every time I hit download the Options>Community box opens asking for the password. 

I put in correct password, box closes but re-opens as soon as the install button is hit.....

Any ideas ?

[Eleni Anna Branou]

Steven Ferguson:

This one has me stumped. 
MT4 is logged into MQL5 and showing purchases. 
Every time I hit download the Options>Community box opens asking for the password. 

I put in correct password, box closes but re-opens as soon as the install button is hit.....

Any ideas ?

Login into your MQL5 account with your sj9bp username NOT YOUR EMAIL.