MT4 problem

[williamcopeland]

I am a Fores Trader and am using an Expert Advisor to assist me.  His programmes are based on MT4 because MT5 language is different to MT4.    I have logged into the MT4 app on my Apple PC, but when I attempt to log on your MetaQuotes it transfers me to your MQL5 platform and it will not allow me entry with a password I obtained from your MQL5 web site.  I desperately need information from the advisor and seek you help.

[Sergey Golubev]

Make sure -

• that you have Internet Explorer the latest version installed on your PC (I am having version 11);
• that you are using the latest build of Metatrader,
• that you are login to Community folder using your login - not your email (your login is williamcopeland).
• that your password is less than 10 characters (if your password is 10 or more characters - change this password; read this thread for information).