service desk

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On average, how long does it take for the support team to respond to your request in section (service desk) ?
 
gram_core:
On average, how long does it take for the support team to respond to your request in section (service desk) ?

A couple of weeks at least, lately.

 
Eleni Anna Branou:

A couple of weeks at least, lately.

Is there a faster way to communicate with them?

 
gram_core:

Is there a faster way to communicate with them?

I am afraid not.

 
thank you
 

I can't seem to find a way to contact support that doesn't involve logging in. I don't have an EA account since my issue cropped up in trying to create one for the first time.



 
yazan abbas: I can't seem to find a way to contact support that doesn't involve logging in. I don't have an EA account since my issue cropped up in trying to create one for the first time.
  1. No such thing as an “EA account.”
  2. You have your Metaquotes (mql5.com) account that you have already logged into to post. (User name: yazanabbas)
  3. You have your broker's account (demo or live).
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