Technical Support Question Concerning Web Trader

[Gihon]

Hello There,

I have opened a new demo account for Metatrader 5.
No matter what I try I can't login from the web trader.

It says, "connection failed".
- I did restart the computer
- I did restart the browser
- I did try with another browser
Same issue.
I have checked the credentials and opened it from terminal, it works but the web trader is not.
Some technical support would be very nice.

Thanks for any help in advance.
Gihon

Ps.: Where is Technical Support for Metaquotes pls?
I have tried to search but can't see it. :-o

[Sergey Golubev]

Technical support is on this forum.

Are you about WebTerminal https://www.mql5.com/en/trading ?
It works for me for several brokers.
You can try to connect WebTrader to your broker's demo account on Monday (because the market is closed during the weekend).

[carlo verusio]

Hello,

i'm trying to connect to the webtrader using TOPFX broker credentials but the broker is not displayed in the broker list of servers.

Do you know any solution to this?

How the broker can be added to the servers available?

Thanks

[Fernando Carreiro]

carlo verusio #: i'm trying to connect to the webtrader using TOPFX broker credentials but the broker is not displayed in the broker list of servers. Do you know any solution to this? How the broker can be added to the servers available?

You have to use the web terminal URL provided by the broker (if they have such a setup). Not all brokers provide web terminal access.

The WebTerminal link here on this site is only for MetaQuotes demo accounts.