Camera Verification Not working - Seller Registraion

[Godhani Kashyap Prafulbhai]

I am trying to record my face along with photo ID but after 5 second of recording the system is unable to move to next step. The verification videos has error while creating. Can any one guide what is the issue?

[Keith Watford]

kashyapgodhani:
I am trying to record my face along with photo ID but after 5 second of recording the system is unable to move to next step. The verification videos has error while creating. Can any one guide what is the issue?

You shouldn't upload a video.

Use a photo in the correct format (jpeg?)

[Godhani Kashyap Prafulbhai]

Keith Watford:

You shouldn't upload a video.

Use a photo in the correct format (jpeg?)

Thanks for your reply. Its done.