You can ask this broker about it.
Because the broker's discussion is prohibited on the forum sorry.
Forum on trading, automated trading systems and testing trading strategies
Problem with taking a new order
Eleni Anna Branou, 2017.04.13 16:29
Check the pairs that are availble for trading, you maybe have to add some in order to be able to "trade".
Go to: View >> Symbols of your MT platform and add those that are not greyed.
If the problem persists, try to open a new demo account with another server.
Check the connection with the broker's server, close all the charts and open them once again, change demo account (open demo account with the other broker), ...
Forum on trading, automated trading systems and testing trading strategies
How do I connect to my current broker?
Sergey Golubev, 2019.10.22 13:14
Please, find some information below -
1. Where Do I start from?
https://www.mql5.com/en/forum/212020
2. MetaTrader
5 Help - Trading Platform — User Manual
3. How to make a search on the forum
https://www.mql5.com/en/forum/193510
4. MetaTrader 5 Help - Open an Account
5. Find a Server by the Broker's Name:
https://www.mql5.com/en/forum/214820

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