How to cancel a freelance order not finished?

 

My dev didn't login in  few weeks, so I assume that he vanished.

How to cancel this properly so I can get another dev involved?

I believe that if I cancel, I'll lose a percentage of the cost. So I've requested an arbitration, but nothing happened so far.

To make it worse, I cannot open another job because my funds are locked.

 
Daniel George:

My dev didn't login in  few weeks, so I assume that he vanished.

How to cancel this properly so I can get another dev involved?

I believe that if I cancel, I'll lose a percentage of the cost. So I've requested an arbitration, but nothing happened so far.

To make it worse, I cannot open another job because my funds are locked.

Contact service desk.. 
 

The developer didn't get the job done and he isn't responding, so I assume that he vanished.

How to cancel this properly so I can get another dev involved?

I believe that if I cancel, I'll lose a percentage of the cost. So I've requested an arbitration, but nothing happened so far.

To make it worse, I cannot open another job because my funds are locked.