withdrawing money

 

Hi, I deposited,  by mistake, the funds for a subscription twice. I'd like to withdraw the excess funds, but it looks like I can only withdraw "earned funds". How do I withdraw the excess money?

thanks

 
Write to the service desk: https://www.mql5.com/en/contact
Contact Us
Contact Us
  • www.mql5.com
Contact the technical support or the web site administrator. Here you can write your messages and see the history of your requests even if you are not registered on the web site. All messages are private and available only to you.
 
riddell:

Hi, I deposited,  by mistake, the funds for a subscription twice. I'd like to withdraw the excess funds, but it looks like I can only withdraw "earned funds". How do I withdraw the excess money?

thanks

you need to be a verified seller before mql will allow processing of withdrawal, at least thats what happened to me, mql service staff ask that i go thru seller verification for withdrawal