Dear Anna,
We are aware of this issue and resolving it, please wait.
We hope for your understanding and apologize for inconvenience.
Best regards, MQL5.com Support team
Aduratomicyn:
Hello Mql5, I also have the same problem.
Aduratomicyn:
MQL5.Support:
Dear Anna,
We are aware of this issue and resolving it, please wait.
We hope for your understanding and apologize for inconvenience.
Best regards, MQL5.com Support team
Thank you!
annarosen4: it doesnt seem like there is any official MT4 support I can talk to?
Metaquotes has already responded, but This is a user's forum not Metaquotes.
- Can someone please advise where I send a Request for Support to Metaquotes. - MQL4 and MetaTrader 4 - MQL4 programming forum
- Get in touch with developers using Service Desk! - MQL5 forum
- Report it to the service desk. MQL5.community - User Memo - MQL5 Articles
- Report it to the Service Desk, not us users.
whroeder1:
Metaquotes has already responded, but This is a user's forum not Metaquotes.
Metaquotes has already responded, but This is a user's forum not Metaquotes.
- Can someone please advise where I send a Request for Support to Metaquotes. - MQL4 and MetaTrader 4 - MQL4 programming forum
- Get in touch with developers using Service Desk! - MQL5 forum
- Report it to the service desk. MQL5.community - User Memo - MQL5 Articles
- Report it to the Service Desk, not us users.
Thank you!
annarosen4:
I’ve had mine just disappear from my subscriptions section, what’s happening.
Thank you!
wulrahman1:
I’ve had mine just disappear from my subscriptions section, what’s happening.
I’ve had mine just disappear from my subscriptions section, what’s happening.
Looks like its a global issue that they are working on. support replied above in this thread. thanks
Yes. The same problem in the Netherlands , europe.
Thanks for the warning eMail MQL5 Support team! Because of none there will be an expensive law suit!
class.:
Thanks for the warning eMail MQL5 Support team! Because of none there will be an expensive law suit!
I think there's no need for threatening, they surely have a lot of stuff resolving the issue and getting our VPSes up and running ... but I agree there should be some kind of communication.
Thanks for the warning eMail MQL5 Support team! Because of none there will be an expensive law suit!
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This morning I woke up to find that my virtual terminal subscriptions had been cancelled, when I had two more months on them (got notifications on my phone about it). When I went into MT4 on my desktop to see what was going on, it appears that they are still active. However, when I go into the VPS page on MQL5, it appears that I have no active subscriptions. I am very confused as to why this would happen, and it doesnt seem like there is any official MT4 support I can talk to? Please help. I dont want to pay again for subscriptions I should already have. And I have money on my MQL5 account so it should be that.
Thanks very much,
Anna