There is only I found in the rules -
V. Arbitration Order
- If dispute arises between the Customer and the Developer, which cannot be solved without the involvement of a third party, any of the parties may apply to arbitration.
- Arbitration of disputes is based only on the Requirements Specification and system comments on the confirmation of each step.
- The term of accepting the arbitration application is 10 working days. The term of making a decision of the arbitration is not regulated and depends on the actual circumstances of the situation in question.
- If necessary, outside experts may be involved and additional materials may be requested. The decision of such a necessity is taken by the resource Administration.
- The situation in arbitration is discussed and the decision is made directly in the relevant Application.
- The decision of the arbitration shall be final and binding both for the Customer and the Developer.
- The arbitration may make one of three decisions:
1. To complete the job in favor of the Developer: 100% of the amount blocked for a job in question is deducted from the Customer's account, while 90% of this amount is transferred to the Developers account and 10% is the service commission. The job is classified as "Completed" and the feedback can only be given by the Developer.
2. To cancel the job in favor of the Customer: 10% of the amount blocked for a job in question is deducted from the Customer's account, while the remaining 90% is released; no amount is transferred to the Developer's account and the service commission is 10%. The job is classified as "New" and becomes available to new Developers; the feedback can only be given by the Customer.
3. To lay the blame for the situation on both parties and split the money in half: 50% of the amount blocked for a job in question is deducted from the Customer's account, with the remaining 50% being released; the Developer receives 40% of the amount specified in the Agreement and 10% is the service commission. The job is classified as "New" and becomes available to new Developers; the feedback can be given by both parties - the Developer and the Customer.
Sergey Golubev:
There is only I found in the rules -
V. Arbitration Order
- If dispute arises between the Customer and the Developer, which cannot be solved without the involvement of a third party, any of the parties may apply to arbitration.
- Arbitration of disputes is based only on the Requirements Specification and system comments on the confirmation of each step.
- The term of accepting the arbitration application is 10 working days. The term of making a decision of the arbitration is not regulated and depends on the actual circumstances of the situation in question.
- If necessary, outside experts may be involved and additional materials may be requested. The decision of such a necessity is taken by the resource Administration.
- The situation in arbitration is discussed and the decision is made directly in the relevant Application.
- The decision of the arbitration shall be final and binding both for the Customer and the Developer.
- The arbitration may make one of three decisions:
1. To complete the job in favor of the Developer: 100% of the amount blocked for a job in question is deducted from the Customer's account, while 90% of this amount is transferred to the Developers account and 10% is the service commission. The job is classified as "Completed" and the feedback can only be given by the Developer.
2. To cancel the job in favor of the Customer: 10% of the amount blocked for a job in question is deducted from the Customer's account, while the remaining 90% is released; no amount is transferred to the Developer's account and the service commission is 10%. The job is classified as "New" and becomes available to new Developers; the feedback can only be given by the Customer.
3. To lay the blame for the situation on both parties and split the money in half: 50% of the amount blocked for a job in question is deducted from the Customer's account, with the remaining 50% being released; the Developer receives 40% of the amount specified in the Agreement and 10% is the service commission. The job is classified as "New" and becomes available to new Developers; the feedback can be given by both parties - the Developer and the Customer.
Thank a lot Sir. It is useful.
My name is Dr. Christopher
I contracted a programmer to complete software indicator work
I wanted to have him complete the Multi-TimeFrame - MTF table
The one he designed launches new chart on every click.
The one I had in mind launches on the same chart window on every click of the currency pair.
Funny - the programmer has gone silent - am not sure the reason
He earlier asked for time to recover from sickness
Please help
Dr. Christopher
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Hello,
May i ask somethings about Arbitration. When I make Arbitrate, how long take it take to release my locked funds and, how much does it cost?
(And, How can i do if the developer doesn't finish my job within the period we agree earlier.
Thank You for kind reply.