Of course the broker is right.
When you close you platform its only logical that your tralingstop will not work.
Can you still make a phone call when you switch off your phone?
The answer should be self explanatory.
Hi.
I had a position with a trailing stop and It didn't trigerred.
The broker said it was because I logged in and logout several times. Is that a possible reason?
If you close the terminal, you stop it from processing any trailing stops.
Trailing stops are controlled by your metatrader terminal, they are not managed by the broker.
- Jack
The way you can manage this problem is to have an EA that trails a hard stop... there are several in MARKET and elsewhere.
The MQL5/4 trailing stop is managed by your terminal, but if you want to turn off your terminal, all you have to do is convert it to a hard stop at a specific price by modifying the position to have a hard stop at the last trailing stop position.
When you log back on your can reactivate the trailing stop again.
This is easy if you turn off your terminal once a week or if you have a Windows upate or something, but it you want to turn off your terminal for long periods then you need a VPS to manage the trades.
Good luck.
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Hi.
I had a position with a trailing stop and It didn't trigerred.
The broker said it was because I logged in and logout several times. Is that a possible reason?
I look for a reason on the mt5 manual and I didn't find any reason.
If someone can tell me a possible reason of not working a trailling stop, or if my broker it's right of telling me that.
this is the response of the broker
Thanks
Michael