Without seeing the code, we can only guess.
But yes, some EAs will not work with non-standard instrument names.
Open up the terminal (CTRL + T) then see if there is anything in the Experts tab that indicates what might be wrong.
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This is very frustrating. Changed over from FXCM and now the MetaTrader4 platform won't make trades.
Only works in the Demo account.
Expert Advisor settings are all the same.
What's going on here??
Their symbols end in pro. Any problem here?