This is a user's forum not Metaquotes.
- Can someone please advise where I send a Request for Support to Metaquotes. - MQL4 forum
- Get in touch with developers using Service Desk! - MQL5 forum
- Report it to the service desk. 'MQL5.community - User Memo' - an article about the algorithmic/automated trading in MetaTrader
- Report it to the Service Desk, not us users.
Ok, sorry, I'll go there instead!
Thanks!

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So I've just downloaded Metatrader 5 for the first time, I set up an account and as soon as I login it crashes. I tried running as admin, I've re-installed, I even tried Metatrader 4, the issue is the same all over the board. When I'm logged in and I attempt to reload it, it just instantly crashes. I don't get any error message so had a look at the Even Viewer for it and this is what I got, don't know if its of any help. I am running Windows 10 by the way.
The program terminal64.exe version 5.0.0.1545 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1678
Start Time: 01d2944f46a9de5a
Termination Time: 14
Application Path: C:\Program Files\MetaTrader\terminal64.exe
Report Id: dcd5324c-0043-11e7-9c42-50e5494438ba
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: Application Hang
Date: 03/03/2017 19:02:00
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-6S9S1JH
Description:
The program terminal64.exe version 5.0.0.1545 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1678
Start Time: 01d2944f46a9de5a
Termination Time: 14
Application Path: C:\Program Files\MetaTrader\terminal64.exe
Report Id: dcd5324c-0043-11e7-9c42-50e5494438ba
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-03T19:02:00.041079000Z" />
<EventRecordID>43581</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-6S9S1JH</Computer>
<Security />
</System>
<EventData>
<Data>terminal64.exe</Data>
<Data>5.0.0.1545</Data>
<Data>1678</Data>
<Data>01d2944f46a9de5a</Data>
<Data>14</Data>
<Data>C:\Program Files\MetaTrader\terminal64.exe</Data>
<Data>dcd5324c-0043-11e7-9c42-50e5494438ba</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Thanks